Explore Our Insights

Platform-Agnostic

Compliance & Governance

AI Governance and Compliance in Customer Communications: Building Trust in a Regulated 2026 Landscape

Platform-Agnostic

Multi-Channel Output Delivery

Overcoming 6 Communication Challenges with CCM

Platform-Agnostic

Managed Services & Modernization

Exploring Cloud Based CCM Strategies

Platform-Agnostic

Assessment & Solutioning

Elevating CX with BelWo at DSF ’24 in Boston

OpenText Exstream

Multi-Channel Output Delivery

How OpenText Exstream Can Orchestrate a Successful Total Experience

OpenText Exstream

Production & Legacy Support

Best Practices for a Successful OpenText Exstream Upgrade

Platform-Agnostic

Compliance & Governance

Navigating the GDPR Conundrum with CCM Platforms

Platform-Agnostic

Production & Legacy Support

The Hidden Cost of Inefficient Inbound Document Processing

Platform-Agnostic

Multi-Channel Output Delivery

Proactive Customer Retention: Leveraging CCM for predictive engagement

Quadient

Design & Implementation

Text and Image Wrapping in Quadient Inspire WFD

Platform-Agnostic

Print Service Providers

Production & Legacy Support

Beyond Backup: Innovative Disaster Recovery Strategies for Print Service Providers

Platform-Agnostic

Print Service Providers

Managed Services & Modernization

Enabling Print Solution Providers to Go Digital with CCM

Platform-Agnostic

AI & Intelligent Automation

AI and Empathy: Balancing Automation with Human Connection in CX

OpenText Exstream

AI & Intelligent Automation

Unleashing the Benefits of AI and CCM Integration with the OpenText™ Platform

Platform-Agnostic

Utilities & Energy

AI & Intelligent Automation

Overcoming Challenges of Integrating AI into Utility Customer Communications

OpenText Exstream

Design & Implementation

Mastering Content Creation with OpenText™ Exstream™ Content Author

Platform-Agnostic

Insurance

Managed Services & Modernization

The CCM revolution in the Insurance industry

Quadient

Assessment & Solutioning

Optimizing Customer Communication Management Costs: Unleashing the Power of Quadient Inspire Evolve

Platform-Agnostic

Banking & Credit

Assessment & Solutioning

How are CCM Solutions Transforming the Banking Sector?

Banking & Credit

Platform-Agnostic

Assessment & Solutioning

A Strategy for Customer Experience Management (CXM) Requires the Right Technology

Platform-Agnostic

Insurance

AI & Intelligent Automation

Bajrang Lal

The Digital Shift in Insurance: Unlocking Automation's Potential

Platform-Agnostic

Assessment & Solutioning

Key Features to Look for When Selecting a CCM Solution.

Platform-Agnostic

Multi-Channel Output Delivery

Leveraging CCM Software to Enhance Both the Customer and Employee Experience

Platform-Agnostic

Insurance

Data & Integration Services

How CCM Helps the Insurance Industry With Digital Onboarding

Platform-Agnostic

Managed Services & Modernization

How CCM Managed Services Drive Measurable Results For Enterprises (Part 2)

Platform-Agnostic

Managed Services & Modernization

Who Should Manage Your Documents?

Platform-Agnostic

Assessment & Solutioning

Bajrang Lal

Transforming CCM into a Revenue Driver: Strategies for Business Growth

Platform-Agnostic

Managed Services & Modernization

CCM Modernization: When Should Enterprises Upgrade Their Platform?

Platform-Agnostic

Multi-Channel Output Delivery

Mastering Customer Feedback with CCM

Platform-Agnostic

Compliance & Governance

Bajrang Lal

Addressing Ethical Challenges in Data-Driven Personalization with CCM

Platform-Agnostic

Design & Implementation

From Creation to Completion: Streamlining Document Composition in CCM

Platform-Agnostic

Utilities & Energy

Multi-Channel Output Delivery

Enhancing CX in Utilities

Platform-Agnostic

Utilities & Energy

Assessment & Solutioning

Key Metrics for Evaluating the Impact of CCM Initiatives on Utilities’ Customer Experience

Platform-Agnostic

Managed Services & Modernization

Driving Digital Transformation Through Modern Customer Communication Management (CCM)

Platform-Agnostic

Banking & Credit

Data & Integration Services

Digital Onboarding with CCM in the Banking Industry

Banking & Credit

Platform-Agnostic

AI & Intelligent Automation

How Artificial Intelligence and Machine Learning Enhance Customer Communication

Platform-Agnostic

Assessment & Solutioning

Unveiling the Idea Behind CCM and Its Transformation to CXM

OpenText Exstream

Assessment & Solutioning

Master Your CCM Strategy with OpenText™ Exstream™

Platform-Agnostic

Print Service Providers

Production & Legacy Support

Optimizing Inbound Data for Seamless Print Production

Platform-Agnostic

Data & Integration Services

Data Automation as the Backbone of Next-Generation CCM

Platform-Agnostic

Data & Integration Services

Empowering Business Growth through CRM and CCM Integration

Platform-Agnostic

Healthcare

Managed Services & Modernization

Unlocking Growth and Retention: CCM Best Practices for Healthcare Payer Organizations

Healthcare

OpenText Exstream

Multi-Channel Output Delivery

Revolutionize Customer Interactions With OpenText Exstream Paperless Solutions

Platform-Agnostic

Assessment & Solutioning

The Three Wins: How CCM Benefits Your Business, Customers and Regulators

Quadient

Design & Implementation

Maximize Efficiency with Quadient Inspire Interactive Dashboard

Platform-Agnostic

Print Service Providers

Production & Legacy Support

Top 20 Security Printing Methods Explored

OpenText Exstream

Design & Implementation

Empowering Accessibility with OpenText™ Exstream™

Platform-Agnostic

Multi-Channel Output Delivery

Multichannel vs. Omnichannel: Is There a difference?

Platform-Agnostic

AI & Intelligent Automation

From Data to Dialogue: How AI is Reshaping Customer Interactions

Platform-Agnostic

Multi-Channel Output Delivery

Using CCM to Build a Churn-Resistant Customer Base

Platform-Agnostic

Design & Implementation

Micro-Personalization in CCM + CXM: The Implementation Blueprint

Platform-Agnostic

Print Service Providers

Data & Integration Services

Streamlining Digital Onboarding for PSPs

SmartCOMM

Insurance

AI & Intelligent Automation

SmartIQ in Insurance: Faster Claims, Happier Customers

SmartComm / SmartIQ

Platform-Agnostic

Data & Integration Services

Streamlining Inbound Document Processing for Greater Efficiency

Platform-Agnostic

Insurance

AI & Intelligent Automation

Transforming Claim Processing in the Insurance Sector with CCM

Platform-Agnostic

Assessment & Solutioning

The Voice of Change in Customer Communication Management

Platform-Agnostic

Managed Services & Modernization

2026: The Strategic Year to Replace Legacy CCM with Unified Cloud Platforms

Platform-Agnostic

Multi-Channel Output Delivery

The Rise of the Self-service Customer: How CCM Can Empower Them

Platform-Agnostic

Compliance & Governance

Personalization vs. Privacy: Finding the Right Balance

Platform-Agnostic

Multi-Channel Output Delivery

The Use of Contextual Messaging in Customer Communication Management

Platform-Agnostic

AI & Intelligent Automation

Can AI Help Improve the Customer Experience? - Part 2

Quadient

Design & Implementation

Dynamic Report Creation with Quadient Inspire

Quadient

Data & Integration Services

BelWo's Secure Data Processing with Quadient Inspire

Platform-Agnostic

Print Service Providers

Multi-Channel Output Delivery

Transforming Client Communication: How BelWo’s ePresentPro Empowers Print Solution Providers and Credit Unions

Platform-Agnostic

Managed Services & Modernization

Exploring Cloud Based CCM Strategies - Part 2

Salesforce Integration

Data & Integration Services

Salesforce and OpenText Exstream Integration: A Powerful Combination

Salesforce Integration

Platform-Agnostic

AI & Intelligent Automation

AI and Cloud: Transforming Customer Communications with Automation and Analytics

OpenText Exstream

Managed Services & Modernization

Best Practices for Implementing CCM Managed Services with OpenText Exstream

Platform-Agnostic

Assessment & Solutioning

Mastering Customer Communications: The Ultimate Guide to Choosing the Right CCM Platform

Platform-Agnostic

Multi-Channel Output Delivery

Understanding Document Output Management: A Comprehensive Guide

Platform-Agnostic

Multi-Channel Output Delivery

Leveraging Voice of Customer (VOC) Data to Drive Personalized Communications

Salesforce Integration

Data & Integration Services

Elevating Customer Experience: The Quadient-Salesforce Integration Revolution - Part 2

Salesforce Integration

Platform-Agnostic

Data & Integration Services

How Automated Data Processing in CCM Has Made Things Easier for Organizations

Platform-Agnostic

Managed Services & Modernization

Why the Customer Journey Is the Heart of Digital Transformation

Platform-Agnostic

Insurance

Managed Services & Modernization

The Future of Policyholder Experience: Leveraging Cloud for Advanced Customer Communication Management in Insurance

Platform-Agnostic

Data & Integration Services

Real-Time Data Orchestration: The Key to Truly Dynamic Customer Communications

Platform-Agnostic

Compliance & Governance

Implementing CCM Governance That Delivers Real Results

Platform-Agnostic

Managed Services & Modernization

Why Digital Transformation Fails Without Customer Communication Alignment

Platform-Agnostic

Assessment & Solutioning

Redefining Connections: The New Age of Customer Communications Management

OpenText Exstream

Design & Implementation

Mastering the OpenText CXM Platform to Maximize its Capability

Platform-Agnostic

AI & Intelligent Automation

Exploring the Synergy of AI and CCM

Quadient

Assessment & Solutioning

Master Your CCM Strategy with Quadient Inspire

Platform-Agnostic

Multi-Channel Output Delivery

Delivering a hyper-personalized CX starts with four critical steps

Platform-Agnostic

Compliance & Governance

Zero Trust Security Architecture for CCM: Protecting Sensitive Customer Data

Platform-Agnostic

Banking & Credit

Multi-Channel Output Delivery

Cultivating Deeper Banking Customer Relationships

Banking & Credit

Platform-Agnostic

Compliance & Governance

Leveraging CCM Systems for Compliance Management

Platform-Agnostic

Assessment & Solutioning

Why Assessment Isn't Optional Anymore: It's Your CCM Survival Kit

Platform-Agnostic

Assessment & Solutioning

Leverage Your CCM Platform to Set You Up for Success in 2024

OpenText Exstream

Production & Legacy Support

Top OpenText Extream Upgrade Mistakes and How to Avoid Them.

Platform-Agnostic

Managed Services & Modernization

Why Omnichannel Communication Needs Managed Services (Part 1)

Platform-Agnostic

Utilities & Energy

Assessment & Solutioning

Improving Efficiency and Effectiveness: CCM Best Practices for Utilities

Platform-Agnostic

Production & Legacy Support

5 Best Practices – How to correctly migrate from your legacy platforms to new-age CCM platforms

Platform-Agnostic

Assessment & Solutioning

Future-Proofing Your CCM: The Role of Adaptable and Configurable Platforms in Long-Term Success

Platform-Agnostic

Data & Integration Services

Standard Data Models in CCM

Platform-Agnostic

Multi-Channel Output Delivery

Overcoming Challenges in Multichannel Communication Implementation with CCM

Platform-Agnostic

Customer Communication Management and Human-Centered Design: Mastering 360-Degree Engagement

Salesforce Integration

Data & Integration Services

Elevating Customer Experience: The Quadient-Salesforce Integration Revolution - Part 1

Salesforce Integration

Platform-Agnostic

Data & Integration Services

Breaking Down Silos and Achieving Synergy with CCM

Quadient

Managed Services & Modernization

Leap Into the Cloud with Quadient Inspire Evolve