How BelWo Transformed Postal Operations for a Leading PSP

How BelWo Helped a Leading U.S. PSP Transform a Manual Postal Workflow

For a leading U.S. Print Service Provider, manually managing BCC postal processing across clients and applications created operational complexity, processing risks, and limited mail visibility.

The organization needed to automate postal processing while retaining the flexibility to meet different client requirements.

BelWo implemented a configurable BCC postal-processing solution that automated key workflows and gave operations teams greater control.

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The Challenge

The PSP faced several challenges:

• Manual CASS, NCOA, and presorting processes
• Varying postal requirements across clients and applications
• Limited visibility into outbound mail status
• Manual tracking report preparation and distribution
• Dependence on technical teams for configuration changes
• Risk of processing inconsistencies
• The client needed a scalable solution that could standardize postal processing without imposing a one-size-fits-all approach.

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The BelWo Solution

BelWo implemented an automated, configurable BCC postal-processing solution covering:

CASS — Automated address validation and standardization.

NCOA — Automated address updates based on client or application requirements.

Presorting — Automated mail presorting to streamline postal operations.

A user-friendly front end allowed business and operations teams to configure requirements themselves. Processing steps could be enabled or disabled based on business needs, including bypassing BCC when it was not required.

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Business Impact

The solution delivered:

• Reduced manual effort through automated processing
• Greater operational efficiency across high-volume workflows
• Improved flexibility through configurable processing
• Reduced processing risk through standardized workflows
• Greater scalability across clients and applications
• Enhanced mail visibility through Track N Trace and IMB monitoring
• Automated client communication through daily reporting
• Reduced technical dependency for routine changes

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Download the Full Case Study

Discover how BelWo helped a leading U.S. PSP modernize BCC postal processing, strengthen operational control, and improve visibility across the mail lifecycle.