Didier Rouillard is the Co-Founder of DNOW!, an Agentic AI digital lab operating across three continents and 10+ countries, specializing in Customer Interaction Management (CIM) and AI-driven digital transformation. With over two decades of experience across Europe, Latin America, and North America, he brings deep expertise in Agentic AI strategy, omnichannel customer experience, and enterprise digital acceleration.

Prior to founding DNOW!, Didier held senior leadership roles at Quadient, including VP of Product Marketing and Head of Business Unit - Digital Transformation, where he led global go-to-market strategies and transformation programs. As Strategic Advisor to BelWo, Didier helps BelWo stay ahead of fast-moving AI trends, sharpen its digital positioning, and translate market insights into actionable strategy.