We are seeking a highly experienced Senior Project/Program Manager to lead the end-to-end migration of legacy customer communication applications to Quadient’s secure, cloud-based Inspire Evolve platform. The ideal candidate will have a strong background in managing complex software, application, and cloud migration initiatives, alongside proven expertise in program governance, cross-functional leadership, and large-scale technology delivery. This role requires strategic oversight, strong technical acumen, and the ability to drive digital transformation across multiple workstreams.

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Location: Toronto, Canada

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Key Responsibilities:

Project & Program Leadership

• Lead end-to-end delivery of a multi-phase migration program, ensuring alignment across technology, business, and operational teams.
• Develop and manage integrated project and program roadmaps, including scope, timelines, budgets, milestones, and dependencies.
• Oversee multiple project streams, ensuring consistency, quality, and alignment with strategic business objectives.

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Migration Strategy & Execution

• Collaborate with technical architects and business analysts to define the application and data migration strategy for Quadient Inspire Evolve.
• Support data integration, workflow configuration, and batch processing design within the Evolve platform.
• Ensure smooth transition from legacy CCM platforms to Inspire Evolve with minimal business disruption.

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Risk, Issue & Change Management

• Proactively identify, assess, and mitigate program-level risks, issues, and dependencies.
• Develop contingency plans and escalate critical risks where necessary.
• Coordinate organizational change management to support adoption of new processes and solutions.

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Stakeholder & Vendor Management

• Facilitate clear communication with technical teams, business owners, executives, and external vendors.
• Manage relationships with Quadient representatives and other third-party partners.
• Ensure expectations are aligned and all stakeholders remain informed through structured governance forums.

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Team Leadership & Collaboration

• Lead and mentor cross-functional teams including developers, data engineers, QA, and business users.
• Apply Agile, Scrum, or hybrid methodologies to drive iterative, high-quality delivery.
• Promote a culture of collaboration, transparency, and continuous improvement.

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Monitoring, Reporting & Governance

• Track project and program KPIs, milestones, deliverables, financials, and resource utilization.
• Produce clear and concise executive-level reports, dashboards, and status updates.
• Establish governance structures to support decision-making and program oversight.

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Quality Assurance & Compliance

• Ensure all deliverables meet organizational quality standards and adhere to security, compliance, and regulatory requirements.
• Validate that application and data migrations are complete, accurate, and fully tested.

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Required Skills & Qualifications

Experience

• 10+ years of IT project management experience, including 4+ years in application, software, or cloud migration projects.
• Proven experience delivering large-scale, multi-project programs in complex enterprise environments.

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Technical & Platform Knowledge

• Exposure to Customer Communication Management (CCM) platforms; experience with Quadient Inspire Evolve is highly preferred.
• Ability to engage in technical discussions, interpret system workflows, and translate business needs into technical requirements.

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Project & Program Methodologies

• Strong command of Agile, Scrum, Waterfall, SDLC, and PMLC frameworks.
• Experience managing hybrid delivery models.

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Tools

• Proficiency in Jira, MS Project, Confluence, Azure DevOps, or similar project management tools.
• Experience with data visualization/reporting tools such as Power BI.

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Leadership & Soft Skills

• Exceptional communication, stakeholder management, and negotiation skills.
• Strong strategic thinking, problem-solving abilities, and decision-making capability.
• Ability to manage ambiguity, navigate complex environments, and work under pressure.

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Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• PMP, Agile/Scrum, SAFe, or other relevant certifications are a strong plus.