We are seeking an experienced Head Operations India to plan, direct, and oversee operational activities within our organization. This role is essential in developing and implementing efficient, cost-effective systems to support both current and future organizational goals.

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Key Responsibilities:

• Oversee and streamline daily operations to ensure organizational efficiency.
• Define, implement, and optimize operations strategy, structure, and processes.
• Manage budgeting processes quarterly and annually with full P&L accountability.
• Monitor and analyze performance metrics, proactively identifying and solving efficiency challenges.
• Maintain comprehensive knowledge across all phases of operations, ensuring cohesion.
• Provide operational support and guidance to teams across the organization.
• Interview, hire, train, and mentor a high-performing operations management team.
• Deliver regular performance updates to senior leadership.
• Handle unexpected operational issues and troubleshoot effectively.
• Represent the company in internal and external events.
• Stay ahead of industry trends by attending events, monitoring competitors, and identifying opportunities for innovation.
• Identify, train, and develop emerging leaders, establishing clear paths to management.

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Required Skills and Qualifications:

• Proven leadership skills with a thorough understanding of management practices.
• Experience managing projects and budgets with strong analytical and financial acumen.
• Broad understanding of business fundamentals and strategic insight.
• Excellent problem-solving skills with meticulous attention to detail.
• Ability to develop strategies and drive process improvements.
• Strong communication skills, both written and verbal.
• High interpersonal skills, with the ability to build consensus in high-pressure environments.
• Proficiency in Microsoft Office Suite (Outlook, Excel).

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Preferred Background and Experience:

• Extensive experience within service-oriented companies, with exposure to diverse verticals or technologies (e.g., licensed software, .NET, AI/ML).
• Experience working in organizations with 500-1000 employees across multiple locations.
• Proven experience with business scaling, managing transitions, and addressing scaling challenges.
• Demonstrated change management experience and operational leadership, with the ability to make strategic decisions for expanding verticals (e.g., prioritizing people, technology, and workflows).
• Skilled in managing complex delivery processes, even without a technical background.
• Comfortable leading calls and showcasing best practices.

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Requirements: Must hold a U.S. visa and have experience with U.S.-based captives.

Experience: 10+ Years

Education: Bachelors or higher degree

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