Prachayani (Nina) Kanwar is the VP – Operations at BelWo, bringing extensive expertise in operations management, execution excellence, and strategic policy planning. She specializes in driving Customer Experience (CX) transformation, optimizing Customer Communication Management (CCM) frameworks, and leading Human Resource Management & Development initiatives within IT services environments. With a strong track record across industries including print, healthcare, insurance, banking, and education, she focuses on enhancing operational efficiency, enabling scalable processes, and delivering customer-centric outcomes that align with business growth objectives.